Called for pricing and availibiity of the Kindle Fire and was placed on hold so that associate could check. Associate came back to the phone and informed me that they had only 3 left in stock at $159 each. I then asked if they could hold one Kindle for 1 hour to give me time to get to the store. Was put on hold for 1 minute and the same associate came back to the phone and said there were no more Kindles in the store; go figure?? I could have understood them saying due to high demand this close to Christmas we are unable to place items on hold, opposed to this kind of nonsense.This is the kind of ** service that has customers in the store acting out; definitely not a good look Best Buy!

To the above responder: It's called customer service. Unfortunately, not all consumers are tech savvy and a good support person wood understand this. Simply asking the customer if their data was backed up would have earned this store a long-term customer. A good tech support person would have taken the extra 2 seconds to ask basic questions like this in order to minimize poor customer service outcomes. Your attitude is a clear example of what is wrong with most businesses out there today. We consumers buy products with the understanding that sometimes our limited understanding of a product is backed up by the expert knowledge of the support/service department offering that product.

to the person who commented in january it's called backing up your phone. typical consumer complaining about everybody doing something wrong when did you take responsibility for their own stuff

Awful experience today with this particular store! They reset my phone with the promise that my pictures and videos would be safe. After reset everything was wiped out! Baby's first steps are GONE. Their reply was "SORRY". Really? Sorry. Never shopping here again!!!