I have known the business owner , and I always had the best experience with him. Yes he brings his grown up kids once in a while to teach him the trade, but that never interfered with the task at hand. He is the most reasonable and ethical person I have worked with . I am writing this note today because I had a flood in my basement and I thought it was the sump pump, but it was not. He came checked out and it was my A/C system that is clogged. he cleaned it up and charged me NOTHING. Now tell me where in this country do you find a person like that. he has done things free to me in the past as part of a service call , but this time he was not paid at all. Just my two cents worth.