Now I know why this company has a 93% Negative Rating on the BBB website!!! One star strikes me as rather generous for a company that not only has terrible customer service, but may actually try to harm dissatisfied customers. When I brought my car back to Car Toy's to have them remedy their botched job that left me with a malfunctioning climate control, the manager was a tad rude...nothing serious, just enough to aggravate an already tense discussion. I suppose I responded by being rude in return. Two hours later when i picked up my car, not only was my climate control system not working any better, but now there were numerous additional malfunctions....the most serious of these being my ECU computer under the dash. Without this computer, every single safety system in my expensive luxury car had been disabled! Was this just an unfortunate coincidence, or was this an attempt to harm a customer for having the audacity to stand up to a company that had botched a job they had been paid to do properly? My guess, and that of my attorney is for the latter explanation. This puts Car Toys in a new category of disreputable businesses. In discussing this matter with the regional manager, it appears that it is up to me to somehow magically prove beyond a shadow of doubt that this damage was due to their work for them to pay a legitimate dealership to clean up their disturbing mess. I guess I should just drive my family around in a car with all safety systems disabled by a disgruntled Car Toys employee until someone gets injured or killed for them to take notice. If this company takes such a stance with a case in which human life is at stake....what are the chances of them caring about the more mundane customer complaints about run of the mill defective stereo installations.