As you can see in previous reviews I typically do not give bad review, NTB definitely earned this one. On 11/1/19 I bought 4 new tires from NTB. During the initial service after all my tires were removed they informed me that I have TPMS sensors and all had to be replaced anytime tires are replaced. (This is not true, unless they break the sensor when removing the tire.) However, I ignored this and aloud them to replace them costing me an extra $60.

Less then a week later, driving down Southbound I35 at approx 60mph I felt a thumping and less then a few seconds later my tire became unmounted from my vehicle and my brakes stop working. ( You can see this in the pictures.) I was able to stop using my emergency brake. I received a tow to NTB where I met with one of the services writers. (Corey the Store manager wanted me to wait on the side of the highway with a frantic girlfriend, while I waited for him to come inspect my truck before paying for a tow.)

I worked in a shop for years so to save them the embarrassment when I arrived I asked if they would like to speak in the back office. I explained what had happened and that I was not angry and that I know accidents happen but just wanted the problem fixed. Jose reassured me that they would make everything right. However, the tone changed when the store manager Corey showed up. Caring less about the scary event that had just occurred he immediately with little to no evidence put all the blame on me and my vehicle and not even a bit of possible responsibility on NTB.

After calling corporate and speaking with Benjamin he was able to get me a loaner vehicle that I would have to pay for upfront but that I would be reimbursed for. Corey continued to not admit fault although they obviusly worked on the wheel that was on the truck. He explained that they would have to create a claim, and that the insurance investigator would be by no later then Thursday 11/14/19 to inspect my truck to determine if it was NTB's fault.

On 11/13/19 I called NTB and spoke with Corey again. Corey informed me that the inspector would actually not be there for weeks if not longer. He then said that even after the inspector completed his inspection that there would still be a long process. It could take months to fix the damage they caused on my truck. They did say they would continue to cover my loaner vehicle. However, I was paying it out of pocket and would be reimbursed at the end of the process. I needed a truck so it was costing about $1100.00 per week. At that rate I would have paid over $8,800 for two months and then would have been reimbursed a month after the claim closed.

I decided I did not want to go that route because I did not want to trust NTB to reimburse me for the $8,800 in rentals. So I asked Corey if he could just fix my truck, I would pay for that today, and take it up with corporate. He said he could not do that b/c I already made a claim. I understood that so I told him I will fix it myself then and I will bill corporate. He then said I could not do that and that he would not allow me to have my truck. NO DEALER OR SHOP CAN HOLD YOUR VEHICLE FROM YOU. So I went up there and grabbed my keys off the hook, grabbed my tire from the back, walked out, and returned that night after closing to put my tire back on. YUP, THAT IS RIGHT, I HAD TO STEAL MY OWN TRUCK. They had performed no services so I did not owe them anything.

The worst part about this whole thing is that all I requested was my wheel to be fixed ($80) and my damaged fender to be replaced ($300). NTB could have spent $380 total instead of $8,800 for a rental vehicle and made a happy, life long customer but instead made a client with horrible experience that will continue to share there experience. Also, when I worked in a shop and from the shops I talked to today told me, if you are the last one to touch it, you are responsible for it. I learned that NTB does not hold th